Is Temu legit? What to know before you place an order

Buying items from Temu follows the same formula as buying from any e-commerce site. You find things you like, add them to your cart, then check out. 

However, there is one caveat before you purchase your items: You must have at least $10 worth of items in your cart before you can check out. Temu says the $10 minimum is to cover shipping fees for users who want free shipping.

If your items arrive late, Temu offers a $5 credit for packages purchased with standard shipping that arrive late. The company will credit you $13 for packages purchased with express shipping that arrive late. 

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In other cases, the items can arrive on time, can be decent or good quality, and can be exactly how they look on Temu’s website. Product quality can be unpredictable, which is not so different from offerings on other online stores.

If you receive your items and they don’t look like their online listing, or they arrive damaged, or they don’t arrive at all, your order is eligible for Temu’s Purchase Protection Program. This program guarantees your money back with a full refund if you return your items within 90 days of purchase.  

Item prices on Temu are constantly fluctuating. If you buy an item and it decreases in price after your purchase, you can request a price adjustment. After you request a price adjustment, the difference will be available on your account as a Temu credit within an hour.